Operational Resilience Preparedness and Compliance
Course description
SPECIAL SUMMER OFFER – REGISTER BY 1 SEP & SAVE £200!
Are you Ready to Comply and Submit your Operational Resilience Reports?
Attend this practical 1 day course conducted by senior expert with over 30 years of market experience to learn about the regulator’s expectations and how to best prepare your organisation for their requirements, as well as how and what to report. The programme will provide a roadmap to setting up robust operational resilience framework and prepare to comply and submit your Operational Resilience Reports.
In the recent years Financial Regulators in the UK and internationally recognised that financial institutions have to not only strengthen their financial resilience but also operational one. From the FCA perspective firms must perform mapping and testing to show that they are able to remain within impact tolerances for each important business service. The deadline to set up the framework and submit reporting has been set up 31 March 2025.
Operational resilience is particularly important in periods of challenging economic times when political landscape, high inflation, climate change and technologies disrupt traditional business models.
This practical course conducted by senior FCA expert provides a comprehensive overview of the key aspects of FCA operational resilience, ensuring participants leave with practical knowledge and actionable strategies.
The course is beneficial for senior managers, compliance officers, risk managers, and anyone responsible for operational resilience within their firm that covers key topics such as identifying important business services, setting impact tolerances, and conducting scenario testing
What will you learn
The course covers key topics such as identifying important business services, setting impact tolerances, and conducting scenario testing. It also recognises the FCA’s requirements for regulated businesses to meet the following milestones by 31st March 2025:
- Identify important business services: Identify which business services are important to the firm
- Set impact tolerances: Set the maximum tolerable disruption for each important business service
- Map and test: Map and test to ensure the firm can remain within its impact tolerances
- Make investments: Invest in the necessary systems to operate consistently within its impact tolerances
- Identify vulnerabilities: Identify any vulnerabilities in the firm’s operational resilience
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Main topics covered during this training
- Understand the FCA’s operational resilience requirements.
- Identify important business services and set impact tolerances.
- Develop strategies for mapping, testing, and improving operational resilience.
- Learn how to respond to and recover from operational disruptions.
Who should attend
Personnel from banks, building societies, PRA-designated investment firms, insurers, Recognised Investment Exchanges, Enhanced scope Senior Managers and Certification Regime firms, entities authorised and registered under the Payment Services Regulations 2017 and Electronic Money Regulations 2011.
Key individual roles that will benefit from this course are:
- Chief Executive Officer (CEO)
- Chief Operating Officer (COO)
- Chief Financial Officer (CFO)
- Chief Risk Officer (CRO)
- Senior Managers
- Compliance Officers
- Operational Risk Managers
- IT Directors/Heads of IT
- Business Continuity Managers
- Internal Auditors
- Third-Party Risk Managers
- Regulatory Affairs Managers
Operational Resilience Preparedness & Compliance - A 1 day Course
Introduction to Operational Resilience
Session Objective: Understand the definition, importance, and regulatory framework of operational resilience.
- Definition and importance of operational resilience
- FCA’s operational resilience framework and requirements
- Key deadlines and compliance milestones
Observations and insights into important Business Services
Session Objective: Learn how to identify important business services within an organisation.
- Criteria for identifying important business services
- Regulatory factors for identifying important business services
Group activity: Identifying important business services in your organisation
Break
Setting Impact Tolerances
Session Objective: Understand the concept of impact tolerances and how to set them.
- Definition and importance of impact tolerances
- Primary time bound impact tolerances and additional metrics
- How to set and review impact tolerances
Group activity: Setting impact tolerances for identified business services
Lunch Break
Mapping and Testing
Session Objective: Learn the importance of mapping and testing in operational resilience.
- Importance of mapping and testing
- Techniques for effective mapping and testing
- Internal activities
- Third party activities
- Scenario testing
Group activity: Developing a mapping and testing plan
Identifying and Addressing Vulnerabilities
Session Objective: Identify common vulnerabilities and strategies to address them.
- Common vulnerabilities in operational resilience
- Strategies for identifying and addressing vulnerabilities
- Remediation plan explanation and construction
Group activity: Conducting a vulnerability assessment
Break
Responding to and Recovering from Disruptions
Session Objective: Develop effective response and recovery plans for operational disruptions.
- Developing response and recovery plans
- Communication strategies during disruptions
Group activity: Creating a response and recovery plan
Governance and Self-assessment
Session Objective: Recognise the importance of governing body oversight and the necessary supporting mechanisms
- Recognise and consider FCA handbook requirements
- Documenting the Journey to operational resilience
- The role of the governing body
- Mechanisms to ensure the firm remains within impact tolerances
Lessons Learned and Continuous Improvement
Session Objective: Understand the importance of lessons learned and continuous improvement in operational resilience.
- Conducting lessons learned exercises
- Investing in continuous improvement
Group discussion: Sharing experiences and best practices
Q&A and Closing Remarks
Session Objective: Address any remaining questions and summarize key takeaways.
- Open floor for questions
- Summary of key takeaways
- Closing remarks and next steps
Trainer
The course is conducted by a highly experienced regulatory consultant, previously a compliance and risk director who has undertaken a number of Interim Head of Risk & Compliance roles associated with outsourcing, monitoring and assurance projects.
His interim roles included FCA-approved head of Risk & Compliance and Money Laundering office positions for a large insurance firm, investment, Financial Technology and Consumer Credit firms.
His breadth of experience includes working across the Insurance, Investments, Consumer Credit, Fund Management and Private Wealth Management sectors.
Paul successfully led a number of companies through regulatory authorisation applications, regulatory change of control applications and variation of regulatory permissions.
He has also undertaken senior Risk & Compliance interim consultant roles that have required strategic assessments and restructuring. Paul has also led and continues to lead FCA S166 reviews as well as acting as FCA Liaison for firms where support has been needed. He is currently advising a number of firms on the FCA compliance matters and regulatory risk management while acting as the Head of Risk & Compliance for a small investment management firm.
FAQ
We offer banking and finance courses as well as soft skills and business management training. You can either attend an open public course in London or Dubai or arrange customised in-house training to be delivered in any of your offices worldwide.
Most of our public courses are run over 2 full days. Some programmes are offered as a 1 or 3 day training.
In-house training is tailored to client’s requirements and can be organised over 1 day, 2-3 weeks or longer.
Public courses are organised mainly in London and Dubai. Occasionally we organise courses in other centres like Paris or New York. Check our public course calendar for the current list of programmes. We use a range of training venues, all in the centre of the cities and with excellent transport links to the airports and train stations.
In London we use venues in the centre (near Oxford Circus station or in Mayfair) or in the City (near Liverpool Street or Moorgate stations).
In Dubai our courses are organised in one of 4-5* hotels in the Deira district. Once you register we will send you detailed information together with accommodation options if required.
Our in-house courses can be delivered anywhere in the world. We work with over 25 trainers worldwide. Contact us do discuss your requirements. Check our list of available programmes.
Our courses are run in central locations from 9 a.m until 5-5.30 p.m. There are 2 coffee breaks and a lunch break. Lunch is always provided in the venue.
Dress code is smart casual.
All our programmes are taught by senior specialists who have spent many years in their respective sectors, working as senior managers and head of departments, so they understand very well the market and the challenges you are facing.
The experience of our trainers allows us to create very practical programmes, focused on current market trends and challenges. You can be sure that you will gain the knowledge which can be instantly applied in your workplace after the course. You will be analysing real life case studies, take part in group exercises and discussions as well as role plays, whenever applicable.
We want our courses to be as practical and interactive as possible so we limit the number of participants in order to optimise your time with the trainer and allow you to ask questions which are important for you.
In order to understand your requirements and expectations, we will send you a pre-course questionnaire.
You will also receive post-course support so if you have any questions after you left the training, you are welcome to contact us.
There are 2 easy ways to register:
- Go to the course of your choice and click Register Now button to fill the registration page
- Email us to enquiry@eurekafinancial.com
After you register, we will send you registration confirmation and an invoice so you can arrange the payment. Please note that your place is not confirmed until we receive it.
If you register within Early Bird discount period, there’s limited time to arrange the payment in order to be eligible for the discount. You will find all the details on the invoice.
We don’t advise to make any travel and hotel arrangements until you receive full course confirmation from us.
We will send you venue and course details as soon as possible but most likely about 3-4 weeks prior to the course commencement.
You can pay by:
- Making a bank transfer
- Debit/credit card
- Cheque payable to Eureka Financial Ltd. - only within UK
Just mark preferred paying option on the registration form. Whichever form of payment you choose we will always send you an invoice.
If you pay by card, a 2.2% processing fee will be added. We will send you authorisation form so you can give us your card details.
Included in the price of a public course are:
- Course tutorial
- Take away course materials
- Course Certificate
- Lunch on the days of the training as well as drinks and snacks throughout the course
The price doesn’t include accommodation, flights, transfers and any additional costs outside of the training venue.
Yes, we always offer Early Bird discount, so the sooner you register the more savings you can make. We also offer group discounts and if you register for 2 or more programmes at the same time.
If you are a full time student or unemployed, we offer a 25% discount of the full price of the training. Student ID or unemployment status confirmation is required to claim this discount.
If you attend one of our courses you will be entitled to a special discount for a year after the last course you attend with us. Also, if you have attended and recommended us to a friend, both you and your friend will receive a special discount. You will receive more information about it after you attend the course.
See our Customer Loyalty Discounts page for more details.
All our courses based in the UK are subject to the VAT charge of 20%. This fee is irrespective of the country of residence of the delegates.
You can, however, claim the VAT back by contacting UK tax office - HMRC, and filling the relevant form, as long as you comply with the following rules:
For Delegates coming from the EU countries
If you represent a registered business in another EU country, you can use the Refund Scheme to reclaim VAT you pay in the UK as long as all of the following apply:
- You're not registered for VAT in the UK and don't have to, or can't be, registered here
- You don't have a place of business or a residence in the UK
- You don't make any supplies in the UK
You can find some more information here. In order to claim the VAT you have to fill Form 65.
For the Delegates from Non EU countries
If you represent a registered business in a non-EU country, you can use the Refund Scheme to reclaim VAT you pay in the UK as long as all of the following apply:
- You're not registered for VAT in the UK and don't have to, or can't be, registered here
- You don't have a place of business or a residence in the EU
- You can only use the Refund Scheme if your own country operates a similar scheme and makes it available to UK businesses. If your country has its own Refund Scheme but doesn't let UK businesses use it, you can't claim under the UK Refund Scheme.
- You don't make any supplies in the UK
If the following rules apply to you, please fill the 65A form and send it to HMRC.
Webinars
You can cancel your participation up to a month before the course and receive a refund minus 10% of the full course value. Between 2-4 weeks before the course you will be charged 50% cancellation fee and if you cancel less than 2 weeks before the course you can only offer your place to a colleague. Up to 2 weeks before the course you can reregister for another edition for 10% reregistration fee if there is another webinar offered or you can rebook for a course in London by paying the difference in price plus 10% reregistration fee.
Classroom Courses
If there is any official travel restriction or difficulty related to the COVID pandemic around the time of the course we will convert the training into a webinar or offer to attend the next classroom edition at no extra cost.
If you are unable to attend the course, you can either send a replacement at no extra charge or, up to 10 days before the training, you can transfer your booking to another edition within the next 6 months paying administrative fee of 20% of the full course price. For any cancellation requests received between 11 days and 4 weeks from the course we offer 50% refund or reregistration to another edition for 25% of the value of the booking. For any cancellation requests received more than 4 weeks before the course date we will offer a refund less an administration fee of 10% of the full course price.
Cancellations must be made in writing (letter or email) and reach our office four weeks prior to the course date. We regret that only limited refunds can be given after this period as per points above. Non-attendance without any notification will be charged at full rate. Your place on a course is not guaranteed until we receive the payment. All payments must be made in full before the course date.
All our trainers have been working for many years in their respective sectors before they begun to teach so they bring a wealth of practical experience to the classroom.
Most of them used to work for 15 or more years in the financial sector and corporate world, and were holding positions of Directors, VP and Senior Managers. Some of them have published books and have written articles for specialised magazines and newspapers including FT, The Independent, The Times etc. You can find detailed biography of each trainer on the page of the course you want to register for.
Yes, you will receive a Certificate of Attendance at the end of the course you attend.
If you have to apply for a Visa to attend a course in the UK, we will issue a letter to support your application. The letter will be issued only after the payment for the course has been made.
It is delegate’s responsibility to obtain a Visa and failure to do so will not make the participant exempt from the cancellation policy.
Anyone suspected of applying for a training course simply to gain a Visa letter will be reported to their embassy.
We will need the following information to issue an invitation letter:
- Full name as it appears on your passport
- Date of birth
- Passport number
- Passport issue date
- Passport expiry date
16 Oct 2026, Online / Virtual
Register by 01 Sep to save £200
Early bird price £895 + VAT
Regular price £1095 + VAT
5% discount for 2 & 10% for 3 people - if registered at the same time and for the same edition.
11 Dec 2026, London / Virtual
Register by 01 Sep to save £200
Early bird price £895 + VAT
Regular price £1095 + VAT
5% discount for 2 & 10% for 3 people - if registered at the same time and for the same edition.
This topic can be arranged on in-house basis. If you have a group of 4 or more we can customise it and deliver in any location worldwide. Contact us to discuss your requirements
